Consular Assistant A1, Alicante (ESP123) -
Alicante, Spain -
Foreign and Commonwealth Office -
Closing Date : 28 Mar 2017
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The British Embassy in Spain is part of a world-wide network, representing British political, economic and consular interests overseas and is now recruiting for the temporary position of Consular Assistant, based in Alicante.
The selected candidate will assist the team, providing a high quality, professional and efficient consular service to visiting and resident British nationals in Alicante. Full induction and training will be provided to the successful candidate.
Main Duties / Responsibilities
- To produce Emergency Travel Documents when customers are unable to obtain a full passport before travelling back to the UK, and ensure production is accurate and timely. To assist British nationals with their Emergency Travel Document applications.
- To handle counter, telephone and written enquiries from members of the public and local authorities, dealing with a wide range of issues.
- To keep accurate records for management information purposes, and cashier duties and reconciliation of fees.
- To assist with organising meetings and events.
- To provide general office support/administrative duties.
Essential qualifications and experience
- Excellent communication and customer service skills.
- Good IT skills (Outlook, Word, Excel, PowerPoint).
- Excellent interpersonal skills - ability to work collaboratively with colleagues in Spain and the UK as well as the public.
- Attention to detail, strong analytical perspective and problem solving skills.
- Excellent organisational and administrative skills.
- Ability to work at pace and prioritise, managing an often heavy workload.
- Previous experience in customer service.
- Fluency in both English and Spanish (a minimum of C2 level).