IT Operations Assistant SC - WFP - Ukraine - Kiev - Closing Date : 17 March 2017


IT Operations Assistant SC 
WFP 
Ukraine - Kiev  
Closing Date : 17 March 2017

 Apply 

ORGANIZATIONAL CONTEXT
The IT Operations Assistant is located within the ICT Unit of the WFP Ukraine Country Office and is based in Kiev, Ukraine.  The IT Operations Assistant reports directty to the Head of ICT and indirectly to the Country Director.
JOB PURPOSE
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
  • Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
  • Plan and manage settings of offices according to WFP standards
  • Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
  • Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
  • Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  • Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Working close with Beneficiary Management System team for project implementation.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
     
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
  • Knowledge of IT best practices, techniques and processes with some understanding of the basic theoretical background.
  • Ability to establish priorities and plan, coordinate and monitor own work.
  • Ability to collect data, conduct basic analysis, and produce reports.
  • Good communication skills required to give and receive information and work with a variety of individuals.
  • Ability to build and maintain good working relationships internally and externally.
  • At least four years of professional experience in the planning, design, development, implementation and maintenance of computer information systems or related area,  Windows Server, Active Directory, Network administration

STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. University degree in Computer Science or other relevant field is desirable.
Language:  Fluency (level C) in English and Ukrainian
 
DEADLINE FOR APPLICATIONS
17 March 2017