Telecommunications Assistant,
Geneva
United Nations Children's Fund (UNICEF)
Closing date: Monday, 12 June 2017
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Telecommunications Assistant, G-6
Job no: 505002
Position type: Fixed Term Staff
Location: Switzerland
Division/Equivalent: Partnerships
School/Unit: Geneva, SWITZERLAND
Department/Office: Geneva Common Services
Categories: Information Communication Technology, Support: Operations
Apply now
Position type: Fixed Term Staff
Location: Switzerland
Division/Equivalent: Partnerships
School/Unit: Geneva, SWITZERLAND
Department/Office: Geneva Common Services
Categories: Information Communication Technology, Support: Operations
Apply now
UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.
For every child, Hope
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life- — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
How can you make a difference?
As ICT Assistant you will provide technical, operational and procedural support and second-level end-users services in the implementation and support of information management, infrastructure, Local Area Network, Wide Area network telephony/telecommunications and connectivity needs of the Geneva office and Country Offices within the Central Eastern European and Commonwealth of Independent States (CEECIS) region.
Specific tasks will include:
1. Assists in the administration and maintenance of the ICT infrastructure in UNICEF Geneva. This involves:
2. Assists in the administration and maintenance of the in-both in office and off site data center).
3. Assist in provisions of ICT components of the Business continuity (ICT-DRP) and Emergency Telecoms
4. Day-to-day technical service/support on telecommunications including administration and maintenance of INTERNET connectivity and wide area network for the Geneva office and different entities within:
5. Maintain ICT asset records and represent ICT on property survey board:
To qualify as a champion for every child you will have…
For every child, Hope
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life- — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
How can you make a difference?
As ICT Assistant you will provide technical, operational and procedural support and second-level end-users services in the implementation and support of information management, infrastructure, Local Area Network, Wide Area network telephony/telecommunications and connectivity needs of the Geneva office and Country Offices within the Central Eastern European and Commonwealth of Independent States (CEECIS) region.
Specific tasks will include:
1. Assists in the administration and maintenance of the ICT infrastructure in UNICEF Geneva. This involves:
- LIGHT infrastructure: Provide technical support to Light office set up in country offices in Europe and Central Asia.
- Network Infrastructure: Local Area Network/Wide Area Network administration, configure, install and manage network switches, Maintain network cabling.
- Administration of video conferencing system: Providesecond level technical support for installing, configuring and maintaining video conference equipment and the bridges in Geneva.
- Wireless network: Configure and maintain wireless network including centralized wireless controller in Geneva office
- Skype for business telephony: Install and maintain skype for business telephony in Geneva
2. Assists in the administration and maintenance of the in-both in office and off site data center).
- Active Directory user accounts: Maintain user accounts, passwords, accounts expiry for users in Geneva and Light office users in the Region.
- Quota Management: Manage the quota management for the users in file and print server.
- Network printing and scanning: Maintain network printers and scanners in the office.
- Firewall Management: Monitor and maintain the firewall dash boards for internet usage, network usage and Cisco any connect VPN accounts.
- Backup to Senior ICT Assistant: Act as backup for Senior ICT Assistant in managing servers and network equipment.
3. Assist in provisions of ICT components of the Business continuity (ICT-DRP) and Emergency Telecoms
- Maintain Disaster recovery site: Maintain disaster recovery site for Geneva, Copenhagen and Budapest offices in Geneva.
- Business continuity: Maintain business continuity for Geneva office by maintaining the offsite data center. Conduct regular tests and ensure all systems are up and running.
- Emergency Telecoms: Test and maintain emergency telecoms equipment such as VHF/UHF radios, satellite phones, etc. in Geneva for emergency communication. Provide technical support to the offices in the Region on emergency telecoms.
4. Day-to-day technical service/support on telecommunications including administration and maintenance of INTERNET connectivity and wide area network for the Geneva office and different entities within:
- The off-site data center and connectivity to GSSC and NYHQ
- Between the Geneva and offices in the Region including
- Florence and Brussels offices on technical support on telecommunications.
- UNICEF staff in Geneva and in the region on trainings related to telecommunications.
- Assist in identifying equipment for Property Survey Board.
- Assist in maintaining inventory of ICT equipment and ensure that current standard is maintained for all ICT equipment.
- Upgrade ICT hardware as and when equipment is obsolete including servers and end user equipment.
- Update and maintain technical document.
To qualify as a champion for every child you will have…
- Completed secondary level education supplemented by specialized training computer science or technical courses on Microsoft, VMWare, Citrix, in addition to networking and system administration
- Six years of progressive ICT experience, preferably as a Local Systems Administrator in IT services management work, connectivity, sound knowledge in networking, system administration and hardware/software.
- Working knowledge of Active Directory, HP Storage systems (including tape libraries), VMWare, Cisco OS, Citrix XenApp and relevant administration tools and techniques
- A global concept of the functioning of ICT and UNICEF
- UN/UNICEF experience will be highly desirable
- Fluency in English. Any other UN official language would be an asset. Knowledge of French language is desirable